When you list all your IT resources, are you confident that each is adequately supported? Monitoring and maintaining a network, computerized systems, hardware and other infrastructure is a full-time job. Specialist skills are needed to cover so many bases, leaving many small to medium businesses struggling to cope.
Hiring IT specialists is one option. However, there are several potential issues surrounding budgeting and implementation. Employees with the skills to monitor and manage a network, install and upgrade software and troubleshoot issues that halt production do not come cheap. You also have to consider whether or not your business has the physical space necessary to facilitate essential IT infrastructure.
These challenges are significant but pale in comparison to getting IT systems back online without the support of an experienced specialist. Downtime, which results in reduced productivity, will cost your business in more ways than one. Loss of revenue and trust in your company will have a long term impact. If processes are slow or regularly fail, a business may struggle to stay afloat or regain lost ground.
Help Desk Specialists
IT help desk specialists are the first line of defense for businesses all around the world. From the second you report an issue, wheels are put in motion to provide a resolution in the shortest time possible. There are so many areas where help desk agents can help you reduce downtime. These little victories all add up, increasing productivity and promoting trust between the business and customer.
Forgotten passwords account for a significant percentage of downtime. Employees sitting around without access to essential systems are not being productive. With help desk services, you can quickly request a password reset and get those employees back online. This aspect of the service has the added benefit of helping your business to control access to sensitive or valuable data.
Troubleshooting common software issues is another area that employees in small businesses find challenging. Every job role requires a specific set of skills. The people that work for you cannot be expected to also take on the role of IT specialists. Help desk agents deal with these issues every day and have a range of resources at hand to quickly repair software.
Creating user profiles and configurations help to keep your IT resources organized and secure. From permissions to software access, there are so many considerations that are based on the role of each individual or department. The time that it takes for a business to create and manage these processes alone is a drain on productivity. Having support from a help desk is invaluable when navigating the complexities of user configuration.
Achieving your business objectives may rely on fast and efficient IT processes and related resources. Understanding your goals and expectations is a core responsibility of the help desk team. Being able to frame the impact that downtime has on any particular task or general productivity allows your help desk team to prioritize tasks and deliver optimal support.
While all these benefits sound great, they do not address the budgeting and infrastructure challenges that smaller businesses face. That is where remote help desk support comes into the equation. By having offsite specialists providing all the support needed to maintain your IT resources, you will save money, time and space. With ClubDrive Systems, help desk is included in your monthly fee when you take on any of our services.
Our specialist consultants can create a tailored support package – reach out to ClubDrive Systems today for a help desk consultation. We are committed to helping you significantly reduce downtime, increase productivity and improve the trust that customers have in your business.